QA & Translation support – Dialogue

Case Study: QA Partnership with Dialogue

Client: Dialogue
Industry: Digital Health & Wellness Platform
Services Provided: Dev QA, Test Planning, Functional QA, Translation & Localization
Platforms: iOS, Android, Web

Challenge

Dialogue’s app connects users with healthcare professionals, offering on-demand access to virtual care and wellness services. With millions of users across iOS, Android, and web platforms, Dialogue needed consistent QA coverage and multilingual support to ensure performance, accessibility, and accuracy across regions.

Our Contribution

  • Dev QA
    Embedded QA testers within development pipelines for iOS, Android, and web, identifying issues early in the cycle.

  • Test Planning
    Developed structured test cases to cover core features across all platforms, ensuring repeatability and compliance.

  • Functional QA
    Verified end-to-end functionality on mobile and web — from onboarding and scheduling to secure messaging and health resources.

  • Translation & Localization
    Validated translations and localized content, ensuring cultural accuracy and technical implementation across supported languages.

Results

  • Seamless cross-platform performance on iOS, Android, and web.

  • Improved release stability with fewer regressions.

  • Accurate and accessible multilingual rollout through localization QA.

  • Streamlined dev cycles with proactive QA feedback.

“I have had the pleasure of engaging XQA’s services in three different companies and positions, and I intend to continue doing so for my future QA requirements. They consistently deliver top-notch test plans for our software and uncover critical issues that had previously eluded our internal teams. Throughout the entire process, they provided us with clear and concise reporting. I wholeheartedly rate them 10/10 and highly recommend them to anyone considering outsourcing their QA.”

Vincent Deschenes – VP of Technology

Services Offered

Console Testing
Test Planning
Dev QA
Functional QA
Translation Services

Takeaway

By supporting all major platforms, XQA helped Dialogue maintain a reliable, user-friendly app experience. From test planning and functional validation to localization QA, we ensured Dialogue delivered accessible, high-quality digital health services across mobile and web.

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xQA Languages Translated and Localized
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